Redesigning appointment scheduling
Cut booking abandonment from 34% to 11% for a healthcare scheduling platform.
HealthcareResearchConversion
View project ↗Cut booking abandonment from 34% to 11% for a healthcare scheduling platform.
Built a 40-component design system adopted across 6 product teams in a year.
Took the core product from partial to full WCAG 2.1 AA compliance.
Currently redesigning a dispatcher dashboard used by ops teams 8+ hours a day.
Hands-on experience with Figma, brought into every project on this page.
Lead designer for the core product and its internal design system.
Owned end-to-end design for the scheduling product, from research through shipped UI.
Designed the subscription and account management flows.
Seven years designing for products where getting it wrong is expensive — banking, healthcare scheduling, and one very complicated logistics dashboard. I care most about the parts nobody screenshots for a portfolio.
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